Try BroPro Learning Hub risk-free. If our digital learning passes do not meet your expectations, request a full refund within 7 days.
No questions asked • 100% transparent process • Direct bank reversal
đą 1. Digital Services Scope & Distinction
This Cancellation and Refund Policy applies exclusively to digital products and educational subscription passes purchased on BroPro Learning Hub (e.g. Pro Membership, competitive mock exam bundles, unlimited AI tutoring passes).
âšī¸ Physical Retail Distinction: If you are looking for returns or refunds on physical groceries, electronics, or retail goods ordered through BroPro Mega Store, please visit the separate Mega Store Refund Policy and Store Return Policy.
đĄī¸ 2. 7-Day Money-Back Guarantee Eligibility
We are confident in the quality of our educational content. To qualify for a 100% refund under our 7-Day Guarantee:
The refund request must be submitted within 7 calendar days from the timestamp of purchase.
The learner must not have excessively consumed the digital catalog (defined as having attempted or downloaded more than 20% of premium mock test papers in the purchased bundle).
Refunds are valid once per student account to protect against platform abuse.
In rare circumstances involving network latency, banking server dropouts, or gateway timeouts:
Payment Debited but Plan Inactive: If your bank account was debited but your Learning Hub subscription was not automatically unlocked within 5 minutes, our reconciliation system will automatically re-verify the token or initiate an automated refund.
Duplicate Billing: In the event you were charged multiple times for the same subscription pass, send the transaction receipts to care@bropro.in. All duplicate charges will be refunded immediately.
â 4. Non-Refundable Items & Gamification Rules
Earned Experience Points (XP): XP, digital streaks, student levels, and leaderboard rankings are gamified educational markers and hold zero financial or monetary cash value. XP cannot be exchanged for cash or transferred.
Unlocked Avatars & Digital Badges: Digital collectible badges earned through study achievements are non-refundable and non-transferable.
Requests Post-7 Days: Subscription refund requests filed after the expiration of the 7-day trial period cannot be approved.
đ 5. Subscription Cancellation Procedure
You can cancel future auto-renewals anytime with zero penalty:
Log in to your BroPro Learning Hub account.
Navigate to Account Settings → Membership & Passes.
Click Cancel Renewal.
Upon cancellation, you will retain full premium access until the final second of your prepaid billing period. You will not be billed again.
All approved refunds are remitted strictly back to the original source payment method (Original Payment Source Reversal) via our authorized payment partners (Cashfree / PayU / Razorpay):
1
Request Filed
Email sent to care@bropro.in with order/tx ID
2
Review & Approval
Verified by billing team within 24 business hours
3
Gateway Reversal
Refund token submitted to bank within 24 hours
4
Bank Credit
Credited to customer account in 5â7 business days
*Note: Bank credit time depends on your issuing bank (UPI refunds often settle within 24â48 hours; credit card / NEFT settlements may take up to 5â7 banking days).
đ 7. How to Request a Refund
To initiate a refund request, contact our billing team with your details: