⚡ Digital Delivery & Fulfillment Policy

Effective Date: September 6, 2026 | Electronic Software & Digital Service Delivery Standards

🏢 Platform Operator & Digital Service Provider

Platform: BroPro Learning Hub (https://bropro.in/learn/)

Operating Business: BroPro Innovations

Founder & Sole Operator: Mohd Akhlaq Khan

Registered Address: Sarai Bhanauli, Bikapur, Ayodhya, Uttar Pradesh - 224204, India

Support & Fulfillment Assistance: care@bropro.in | Corporate: admin@bropro.in

Helpline & WhatsApp: +91 91942 14898

📦 1. 100% Electronic Software Service (No Physical Shipping)

BroPro Learning Hub operates exclusively as a digital educational web application. All educational products—including premium quiz subscriptions, NCERT test series passes, competitive examination modules (JNV, NDA, NEET, UPSC), and BhAI AI tutoring passes—are pure electronic digital services.

We do not manufacture, warehouse, package, or dispatch any physical goods, books, hardware, or postal couriers under BroPro Learning Hub.

ℹ️ Physical Quick-Commerce Inquiries: If you placed an order for physical groceries, household essentials, or electronics through BroPro Mega Store, that physical delivery is fulfilled within 10–20 minutes by local delivery riders. Please review the Mega Store Physical Shipping Policy.

🚀 2. Digital Fulfillment Mechanisms & Access Channels

Once your payment is approved by our payment gateway (PayU / Cashfree / Razorpay), fulfillment occurs automatically through the following simultaneous mechanisms:

🔓 Instant Account Unlock

Your student profile is immediately granted premium access tokens. Locked quizzes, test series, and AI tutor features unlock in real-time within 0–60 seconds.

📧 Email Confirmation & Invoice

An automated confirmation email containing your transaction details, order ID, and official tax invoice is dispatched to your registered email address.

📱 Cloud Cross-Device Sync

Your unlocked courses and quiz passes sync automatically across any device where you log in—mobile smartphone, tablet, laptop, or desktop browser.

💰 3. Shipping Charges & Delivery Fees

Because all Learning Hub services are delivered digitally over the internet:

Delivery / Shipping Fee: Exactly ₹0 (Free / Nil).
No packaging charges, handling fees, or postal courier surcharges are ever applied to digital subscription purchases.
The price shown at checkout is the complete, final amount inclusive of all applicable taxes.

💻 4. System Requirements for Digital Access

To access and enjoy BroPro Learning Hub educational materials, users require:

Any modern standard web browser (Google Chrome, Apple Safari, Mozilla Firefox, Microsoft Edge) on Android, iOS, Windows, macOS, or Linux.
An active internet connection (Wi-Fi or 4G/5G mobile data). Many quiz modules can also be cached offline via our PWA engine.
No specialized hardware or proprietary dongles are required.

⚠️ 5. Troubleshooting Digital Access Delays

In the unlikely event that your payment was deducted but your premium digital privileges have not unlocked within 2 minutes:

Refresh / Re-login: Log out and log back in, or perform a hard refresh (Ctrl+F5 or pull-to-refresh on mobile) to fetch the latest authorization token from our database.
Check Payment Status: Check whether your bank has confirmed or held the transaction.
Contact Instant Support: Email care@bropro.in or WhatsApp +91 91942 14898 with your payment transaction ID. Our operational desk will manually credit your account within 15–30 minutes.

📞 6. Fulfillment Contact & Escalations

For inquiries regarding digital service delivery, course access, or subscription activation:

Fulfillment Officer: Mohd Akhlaq Khan
Operational Entity: BroPro Innovations
Registered Address: Sarai Bhanauli, Bikapur, Ayodhya, Uttar Pradesh - 224204, India
Support Email: care@bropro.in
Direct Helpline & WhatsApp: +91 91942 14898